Payment, Refund & Chargeback Policy

 

MediaOneLink Inc. Payment, Refund & Chargeback Policy

Effective Date: September 1, 2025
Applies Until Further Notice

1. Retainer-Based Engagement

All services provided by MediaOneLink LLC (“MediaOneLink,” “we,” “us,” or “our”) are rendered exclusively on a retainer basis, unless otherwise agreed to in writing. By engaging MediaOneLink, the client (“Client,” “you,” or “your”) acknowledges that all payments made are retainers for professional services and related costs.

Retainer funds may be applied to, including but not limited to:

Marketing, branding, advertising, and public relations services

Strategic planning, consulting, and execution

Employee wages and contractor compensation

Third-party vendors, platforms, broadcasters, publishers, and media outlets

Production costs (including websites, logo design, video production, TV commercials, photography, editing, hosting, licensing, and software)

Administrative, operational, and hourly labor costs

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2. Use of Funds & Third-Party Payments

Retainer funds are earned upon receipt and are often committed immediately. MediaOneLink may, at its sole discretion and if the Client’s account is in good standing, advance payment to third-party providers on the Client’s behalf. Any such payments shall be recouped from future retainers or invoiced to the Client.

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3. No Refund Policy

Due to the upfront nature of costs, labor, planning, and third-party commitments, MediaOneLink does not offer refunds of any kind.

This includes, without limitation:

Cash refunds

Partial or prorated refunds

Credits with monetary value

No refunds will be issued for any reason whatsoever, including but not limited to dissatisfaction with results, early termination, unused services, scheduling changes, or cancellation of advertising campaigns, TV interviews, or media placements.

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4. Repair or Replacement of Services

At its sole discretion, MediaOneLink may offer repair, revision, or replacement of deliverables or services to address reasonable concerns. Such remedies do not constitute a refund and carry no cash or credit value.

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5. Termination & Outstanding Balances

If the Client terminates the working relationship for any reason:

All outstanding balances, incurred fees, and third-party costs remain immediately due and payable

Early cancellation does not relieve the Client of financial obligations

No refunds or returns will be granted under any circumstances

The Client acknowledges that MediaOneLink may invest hours, days, weeks, months, or longer into planning and execution once services are commissioned.

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6. Chargeback & Payment Dispute Protection

The Client agrees not to initiate chargebacks, payment reversals, or disputes with any credit card processor, bank, or financial institution.

Any chargeback or payment dispute shall constitute:

A material breach of this agreement

Immediate suspension or termination of services

Liability for all associated fees, penalties, administrative costs, and collection expenses

MediaOneLink reserves the right to submit this policy, signed agreements, communications, and proof of work to financial institutions to contest chargebacks.

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7. Governing Law & Venue (Indiana)

This policy, and any dispute arising from or related to MediaOneLink’s services, shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to conflict-of-law principles.

Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Indiana, and the parties consent to personal jurisdiction and venue therein.

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8. Acceptance & Binding Effect

By submitting payment, signing an agreement, or engaging MediaOneLink’s services, the Client:

Acknowledges and agrees to this policy in full

Waives any right to refunds or chargebacks

Accepts that all payments are final and non-refundable

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9. Attorney-Fee Recovery Clause (Indiana-Enforceable)

Attorney Fees & Costs.

In the event MediaOneLink LLC is required to enforce this Agreement, this Payment & Refund Policy, or any related invoice or obligation, the Client agrees to pay all costs of collection, including but not limited to reasonable attorney fees, court costs, filing fees, expert fees, administrative fees, and collection agency fees, whether incurred before suit, during litigation, on appeal, or in post-judgment enforcement.

This obligation shall survive termination of the Agreement and payment of any judgment.

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10. Personal Guaranty Clause

Personal Guaranty.

If the Client is a corporation, limited liability company, partnership, or other legal entity, the individual signing this Agreement on behalf of the Client (“Guarantor”) personally, absolutely, and unconditionally guarantees payment and performance of all obligations owed to MediaOneLink LLC.

The Guarantor agrees that this guaranty is:

A continuing guaranty

Joint and several with the Client

Enforceable without MediaOneLink first pursuing the Client entity

The Guarantor waives any requirement that MediaOneLink:

Exhaust remedies against the Client

Proceed against any collateral

Provide notice of default beyond that required by law

This guaranty shall survive termination of services, dissolution of the Client entity, bankruptcy filings, or change in ownership.

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11. Indiana Small-Claims & Collection Language

Collections & Small-Claims Jurisdiction.

If the Client fails to pay any amount when due, MediaOneLink LLC may, at its option:

Initiate collection proceedings

File suit in Indiana Small Claims Court (when jurisdictionally appropriate)

File suit in Indiana state or federal court

Refer the account to a licensed collection agency

The Client expressly agrees that:

Venue shall be proper in Indiana, at MediaOneLink’s election

Partial payments do not waive MediaOneLink’s right to collect the full balance

Any returned payments, chargebacks, or reversals reinstate the full balance owed

The Client further agrees that unpaid balances may be reported to credit agencies where permitted by law.